The Why’s And How’s Of Custom CRM Software Development for Your Business

crm development

The CRM software tool meets your unique customer management needs, regulates business operations, and maintains a solid return on investment. We build CRM software applications that bring together large volumes of data within a company and convert them into profitable interactions. A customized CRM system links together the whole data source to address customer expectations and analytical insights while closing deals and approximating revenue growth.

Tops Infosolutions is a custom CRM development company dedicated to your data’s security and privacy; hence we deliver trustworthy and highly reliable solutions. With the help of our CRM software solutions, our clients experience improved productivity and efficiency when teamed up with advanced real-time analytics and mobile capabilities.

Our CRM solutions help in your business growth with the following aspects:

  • Lightweight custom solutions that meet every client’s requirements
  • Best scalability and functionality for improved workflow
  • Enhanced efficiency that our clients appreciate

Why custom CRM development for informed decisions?

CRM is mainly about improved efficiency along with minimized risks for any organization or business. The customized CRM solution connects all stakeholders to data points when customer experience is integrated with your company strategy. It allows spending and processes optimization. CRM software takes care of essential functionalities such as customer management, lead management sales pipeline, and automating workforce. It lets you gather better insights, monitor results, enhance internal communication, and get the entire picture, which can help make well-informed business decisions.

A custom CRM solution offers you the following benefits:

  • Rich functionality
  • Perfect usability
  • Robust performance
  • Enhanced scalability
  • Top security
  • Broad integrations

Ways in which CRM software can help in strategizing your business:

  1. Determine your goals

Having a well-tailored CRM can hеlр you to achieve your business objectives entirely. Therefore, knowing the right goals beforehand and tracing out your target objectives through a practical plan is essential while CRM development ѕtrаtеgу imрlеmеntation. Make sure that your plan is flexible and scalable аlоng thе way.

  1. Emphasis on customer experience

List your customers priority-wise and ensure that you satisfy their needs. Feature-filled CRM software offers segmentation and can support you in concentrating on the highest priorities in terms of customer relations. It begins with evaluating valued customer behavior up to metrics-based interactions and testing the potential of your business model.

  1. Collaborate with your team

Good team collaboration is essential for a CRM solution to function perfectly. CRM is a valuable tool that handles enormous data volumes. Proper interaction among the departments is required when processing this information and obtaining beneficial analytics. Your team is your most prominent asset in meeting your goals.

  1. Synchronize with CRM

A CRM system offers all-encompassing information, but you can only utilize it to its fullest with synchronization options. Third-party apps like calendars, messengers, sales and marketing tools, etc., make sure tracking all interactions via CRM is automatic. No critical data, appointment, or reminder is left behind.

  1. See the bigger picture

CRM software is an advanced tool for efficient resource and data management. With the help of analytics and metrics, you can get significant insights and make clear the potential of your processes, sales, performance, and overall business opportunities.

  1. Progress your workflow efficiency

Tailored CRM software supports your business to develop customer engagement quality. It will increase your workflow efficiency substantially.

Cost of CRM software

According to Gartner reports, the CRM software market is a fast-paced developing market with predictable revenues of above $80 billion by the year 2025.

CRM implementation heavily relies on the data and its outcomes on par with the strategies of the business. So, investing in any CRM should focus on how strategic this investment will be for you in the longer run. The price of CRM software majorly depends on whether it is plug and play software or a сuѕtоm developed CRM ѕоlutiоn.

Other than the features included in the CRM, there are many other factors too that decide the price tag:

  • Capacity
  • Delivery time
  • Purpose
  • Maintainability
  • Security
  • User experience

Our custom development services

Custom CRM Solutions For All Industry Verticals

We are a CRM development company that designs, develops, and executes custom CRM solutions for healthcare, retail, real estate, banking, and other industries, centered on automating marketing, sales, and customer service business operations.

CRM Process Automation Solutions

Empower the digital transformation of your business processes by custom-developed CRM process automation solutions that improvise current sales, marketing, and customer services by automating daily tasks.

CRM Cloud and Mobile app Solutions

Custom mobile CRM applications that enable online and offline synchronization helps in remote access despite your location. Also, developing custom cloud CRM solutions offers hassle-free, round-the-clock access to complete client information. It helps you to stay connected all the time.

Wrapping up

We are leading a software development company in the USA offering custom CRM software development services globally. Our strong business acumen and vast experience empower us to select and implement a best-fitting CRM platform for your business plans and goals. We also offer CRM migration solutions and integration services for our clients. We also do custom CRM Extension & Plugin Development for various social media handles, content marketing, analytics, and many more.

To know further, get in touch with our experts now for a free discussion.

Benefits of Developing an Alexa Skill For Your Brand

Alexa Skills Kit Development

Digital voice assistants like Amazon Echo are revolutionizing how people communicate with web content, advertising, and commerce. Amazon Alexa, Google Assistant, Apple’s HomePod, Samsung’s Bixby, Microsoft Cortana, and China’s Chumenwenwen and Xiaoice are a few popular brands that are quickly becoming a part of our lives. 

Certain experts have predicted that 30% of consumer browsing will happen through voice interfaces by 2020. It is also anticipated that the assistant-provided audio entertainment and its consumption to grow considerably in the upcoming years. People are open to receiving helpful and relevant information through voice assistants. 

Apart from home usage, the vision for Alexa by Amazon covers all aspects. The Alexa Skills marketplace has progressed rapidly from 1,000 to 15,000 within a year in the Alexa Skill Store. The right time is now for businesses to get on board with Alexa skills development as it grows.

Leverage Alexa Skills for Businesses

how amazon alexa works

Since Alexa Skills are fresh in the market, not many companies have entered the world of infinite possibilities just yet. It gives a lot of room to innovate and be the first to offer unique interaction for various business types. The Alexa Skills can put to use to gather information about a company or product, augment current mobile apps and web applications with voice-enabled digital services, or improvise customer experiences.

  • Alexa voice assistants are capable of reshaping the brands’ and retailers’ connections with customers. 
  • The consumers’ loyalty can shift from trusted brands to a trusted platform for better navigation among the vast ocean choices. 
  • Re-ordered essentials will increase to households 
  • Increasing creative audio content will advertise without irritating and losing the interest of the listeners. 
  • The AI can improve the shopping experience with the gathered information on consumers’ preferences. 
  • It can provide the portal for the unconstrained marketplace of news, entertainment, goods, and services.

Custom Alexa skills development is increasing user engagement for publishers, music services, and smart-home tech companies. Much other company’s top management and marketers should be considering developing custom Alexa Skills for their brand because

  • It offers a personalized experience to the customers
  • It offers an organic way of introducing a brand and its potential to the consumers 
  • It makes way for plentiful opportunities for product enhancement, marketing, and advertising
  • It helps to cultivate ad retain customer loyalty.

The right time to build Alexa skill is now!

google-vs-siri

When mobile app development is concerned, it is best to venture into the market after a little thought to your customers’ digital experience. We need to know skills for building Alexa Skills. Taking a strategic and meaningful approach alone adds more value to your customers.

Over the upcoming years, it can become more imperative for companies to understand this new technology and its application to various businesses. The fight over talent skilled in Alexa Skills or seeking development service from Alexa Skill Development Company will only increase. Voice interaction can become the chief way for people to interact with the internet very soon. Now that they have already taken residence in millions of homes, the unprecedented opportunities are appealing to the owners of the smart devices and other brands that offer information, entertainment, goods, and services. 

As of now, there’s no reason not to begin with Alexa Skills development for your business as soon as possible. The business benefits for commencing this early are abundant:

  • Vast Market – Amazon Echo family has taken up almost 72% market share of present US smart speakers. With a multitude of connected devices and equipment from fridges, thermostats, lamps, door locks, and others that have the possibility of controlling through Alexa Voice Service API, the potential of Alexa skills market penetration is immeasurable.
  • Safe investment – It is likely for Alexa to be the lead for some time and lingers on further advancements as it controls a considerable marketplace percentage already. Selecting to develop an Alexa Skills streamlines development from both the product approach and technical development stances. It is needless to develop for multiple platforms at one time. 
  • Future enhancements – The Alexa Skills platform will introduce more complex functionalities as the technology matures to meet the growing expectations. Getting into this technology early and having the necessary Alexa Skills development can offer you a competitive edge and opportunity to learn without much consequence as time goes by. 
  • Competitive Advantage – With voice assistance technology being relatively new, it poses an immense opportunity to beat or be on par with your competitors and to market your products and services with a compelling consumer experience. Thus, you can differentiate your brand in your industrial segment. 
  • Market recognition – The best part is that the companies that are first to market will be recognized as innovators and may get extensive positive media attention.

Conclusion

Alexa, Google Assistant, Siri, and other AI-enabled assistants will become a powerful force to be reckoned with in a voice-first world. Custom Alexa skills development companies can help you merge your sales and distribution channel, service center, and order fulfillment. Next to developing mobile applications, the current trend is revolving around branded skills for voice assistants.

We are a custom software development company in the USA, and we offer custom Alexa skills development services. To know more, get in touch with us now! Reach us at +1 408-400-3737 or drop your requirement to this e-mail id: contact@topsinfosolutions.com

Why Are Companies Widely Adopting Outsourcing Software Development?

Six C's of DevOps

Businesses are drifting towards globalization, and it is becoming difficult for entrepreneurs to gain competitive traction by bringing down expenditure, optimizing the efficiency of work, and offering unbeatable customer service. To gain profit and increase sales in a short period may not be possible for all.

But there is a feasible solution which is by utilizing an offshore development outsourcing company. It will not only cut down your internal expenses but also helps to focus on the company’s core competencies.

Top Software Development Companies are already taking up this approach to improve IT assets’ performance and cater more to clients’ catering custom solutions. Some of the critical factors that back the decision to outsource are as follows:

  • Reduced cost of labor and improved output
  • Overcomes the Lack of domain expertise in specific business tasks
  • Access to a vast pool of knowledgeable offshore business specialists
  • More time to concentrate on business planning and strategy

Therefore, it is a sensible option to outsource part of the processes while keeping the operations intact. Outsourcing software development can flourish your business in comparatively less time and yield more benefits, despite the economic condition.

Let’s see in-depth how outsourcing software development can work wonders for your business. 

Mow Down Additional Expenses

Despite the size and volume of the business, it is crucial to save a buck every time possible. The terminal goal of each business is to draw profits by improvising the business process. So, on choosing to outsource your projects, the Software Development Company will fine-tune your processes.

A perfect and workable system will be used to optimize the current company operations, customer service efficiency, and overall sales performance. It can help you with reliable optimized sourcing, outstanding operational excellence, customized operating model integration, measurable sales, and service-level optimization.

Implementing such expert moves can almost immediately fetch your results and save you time and money. It also enables you to grasp new opportunities and dodge any pitfalls that can hinder your success.

Benefit from greater expertise

IT outsourcing company hires experienced IT experts who specialize in many IT domains. This shared knowledge helps your business have the latest and most effective technology that meets the IT industry’s market trends and threats. Thus this outsourced potential will have the expertise to support your IT operations and offer the best results. 

Improve overall productivity

Outsourcing projects improve productivity by facilitating proper communication, collaboration, and knowledge sharing. Efficiency and business assistance can be measured when any technology is suitably designed, implemented, and maintained. The most excellent practices, experience in implementing development, and post-maintenance enable the IT service provider to successfully deliver such productivity improvements.

24×7 support

Freelance App Cover

The present digital world is prone to unexpected security and cyber-attacks, which can occur at any time. It calls for project monitoring and alerting system to be in place as emergencies may arise anytime. When you go with an IT outsourcing software Development Company, they will take care of these issues and offer support around the clock. IT experts will handle the fixes and updates as and when required so that nothing stops your business productivity.

Access to the latest technology and trends

Generally, IT experts spend time to learn the latest skills and updating themselves with the changing trends in existing technologies, techniques, and strategies. This knowledge is then converted into tried and tested procedures, process implementation, and documentation. Additionally, your service provider will continuously upgrade, patch, and replace systems whenever required.

Flexibility and scalability

Flexibility is the central aspect to be considered before developing your software. It helps you to scale up or down quickly and efficiently when modifications are required as per your business. Also, development companies take up turn-key projects as well as temporary projects. It helps you from having to hire your tech team to meet this purpose. By partnering with the best outsourcing IT Company, you and your clients can benefit from customized solutions.

Why choose Tops Infosolutions as your outsourcing partner?

Hiring an IT consultant would be a much enhanced and wiser choice to lead you and your business on the right path. TOPS Infosolutions is among the most reliable and most sought-after service providers with over eight years of technical expertise in the core software, web development, and other related services.

Our Services 

Having a team of 150+ dedicated developers, software professionals, and technical experts, TOPS Infosolutions is a well-known name in offering trustworthy IT services in the USA, UK, and India. In addition to web and software development, we also provide the below services,

Our clients are satisfied with our service, and their reviews help us reinforce our brand value and credibility. Our portfolio and testimonials showcase our excellent technical knowledge. We interpret the client’s needs, and the business’s needs thoroughly to get an overall outcome.

The team TOPS Infosolutions is a talented, in-house team capable of developing and delivering projects from start to finish. Our teamwork has resulted in the proud introduction of many successful brands and businesses worldwide. Our meticulous measures to achieve perfection in our efforts have offered the results and made our client’s choice valuable.

Honors and Recognitions

TOPS Infosolutions was chosen as a ‘proficient web and software developer’ by one of the popular tech mediums to endorse the IT service firms, Top Developers.

Our friendly approach and central propensity to vigorously mobilize businesses through technology’s power have gained this appreciation from the Top Developers, which has listed the top and most efficient web and software developers in the UK, USA, and India. We have also been featured as a Top 25 Software Development Company.

Find out more about outsourcing software development and boost your productivity rate with TOPS Infosolutions.

Build the Best Google Home Interactions with Google Actions Development

Google Actions Development

Google action is a simple platform to build custom interactions that have presently become a technological sensation. As the skills for Alexa, it’s ‘actions’ for Google. The commands can vary from a quick instruction like switching off the lights to finding a location. Creating and deploying Google actions for your home services is quite easy.

Here are a few of the applications that you might want to apply to.

  • The most apparent situation is knowledge sharing and getting answers for
  • Placing an online order at the cafe place, pizza hub, booking a cab, or even flowers is has never been this easy
  • Making early Reservations for a restaurant, activities, entertainment, beauty, and fitness and helping you with reminding the scheduled appointments can be done
  • You can buy groceries, tickets, and whatnot by using your voice or screen interface.
  • Getting Information on flights or checking status, the weather or movie recommendations, directions, latest news, and updates can be done using a voice interface.
  • To-Do Lists and notes can be accessed with voice commands to make lists, mark calendars, work trackers, and set reminders. Google Assistant can be the most efficient and effortless way for your note-keeping.
  • You can get instructions on almost everything like cooking guides, baby care, and workouts sequences.
  • You can access Multimedia options like selecting your music, play, and control your audio and video streaming services.
  • Finding locations have ever been this hassle-free, like finding the restaurants nearest to you, branch offices, wedding banquets, hospitals, events happening, or dog shelter.

Google’s actions are swift, hands-free, and much more comfortable with the voice-activated assistant. You can even convert your home into a smart home that features controlling your smart home appliances. It includes lighting, entertainment systems, heating, cleaning robots, and more with simple interfacing.

Creating and deploying actions for Google, any Google actions developer needs to access the platform, API.AI, with a sign-in account. Here are the fundamental steps to create actions with Google.

  • Create a Google API.AI account, which must be the same as your device login credentials. It is essential for testing on the actual device.
  • Create an agent and choose a name for your bot, without any spaces. It is the conversational name, and the agent type can be left ‘public’. Add a suitable description that is optional and click ‘save.’
  • Specify what you wish to convey in the welcome intent. The relevant answer is fetched from the most identical keyword.
  • Input what you want to say to trigger the intent in the ‘user says’ area and ‘save.’
  • The action occurs when a related intent is triggered when you define the action.
  • Creating the appropriate response
  • Finally, you can now test your action.
  • The integration of Google actions is necessary to perform actions via Google. It can be done by clicking the integration at the top right corner. Using Google’s Dialogflow tool can build interfaces in several languages.

We are a top-notch software development company in the USA, and we can help you build custom Google Actions for all your needs. We can help you get into the action with exclusive Google Actions developer having a wide range of experience in creating data critical and real-time applications. You can also view CVs and hire Google actions developer for your projects. To know more, do reach us: +1 408-400-3737

Blockchain Technology: Industry Applications and Use Cases

Blockchain Technology industry applications use cases

Blockchain technology is an answer to the question that, we have been asking since the dawn of the internet age –

“How can you trust everything that is happening online?”

Blockchain technology has popularly become buzz not only in the financial industry but also across other verticals ever since Satoshi Nakamoto published his invention in 2009.

What Problem Blockchain Can Solve?

Today, World Wide Web is no longer a place of content but a revolutionized place for interaction. We shop online, share or exchange information back and forth, and much more; but is everything that we do secured and error-free?

Databases merely cannot chat with each other; it needs fault-prone human administration or central authority to run every node. On the other hand, Blockchain technology is a decentralized database, shared by multiple users without any third party.

Blockchain records everything that happens on the internet – every digital transaction, exchange of goods & services, private data, etc. Data is encrypted into blocks that never get modified and get scattered into pieces across a worldwide network of distributed nodes.

And due to this:

  • Electronic ledgers can become much cheap than traditional account systems as the number of head-counts can be reduced
  • Distributed ledger system results in fewer errors and eliminates repetitive steps
  • Minimize the processing delays so no risk of pending transactions

Let’s See More about How Blockchain is Used in Different Verticals:

  • Internet-of-Things

IoT is integrated with sensors in the objects like vehicles, embedded electronics, and many more to communicate with the outside world, typically over an IP protocol.

IoT, when combined with Blockchain technology, will help to track the history of every device; it records a ledger of data between the devices, web services, and human users.

The connected vehicles enable the car or truck to behave as a super-giant smart app and with Blockchain, it will enable this device to be tracked on the digital ledger, providing inter-vehicle communication, automatic tracking of fleet insurance policies, vehicle registration renewals, etc.

Example: IBM and Samsung have teamed up for the concept of Autonomous Decentralized Peer-to-Peer Telemetry (ADEPT), which uses Blockchain for secure transactions. ADEPT would act as a public ledger, which eliminates the need for a central hub, operated at a low cost, and communicate autonomously to update bugs.

  • Voting

What if technology allowed for a more secure and streamlined voting process during elections?

As per today’s voting scenario, when a voter submits a vote, it is passed through a publicly accessible vote forwarding server to the vote storage server where the data is encrypted and stored online until the voting period is over. Then the vote that carries all identifying information is cleaned and transferred to the vote-counting server which is disconnected from all networks. At every stage, the process is logged and audited.

But, what if malware is present on the client-side machine?  It can monitor the vote placed by users and later change votes with a different candidate.  Blockchain technology can be used for tracking and counting votes so that the question of voter fraud, lost records, or foul play never arises. Moreover, it can also verify that no votes get changed or removed, and no illegitimate vote gets added.

Example: In 2014, Liberal Alliance, a political party in Denmark, became the first organization to use Blockchain technology for secured and verifiable electronic voting in order to safeguard electoral integrity and encourage the public’s trust in their use.

  • Digital Identity

Digital identity is very crucial in the digital world for many businesses as it provides ways to interact with billions of users in digital world.

How many login IDs and passwords do you have? Corresponding to the number of ids, your identities are fragmented and duplicated across the digital world, making them difficult to link together and the risk of being stolen, faked, lost, or altered occurs no matter how much security they are.

Blockchain technology empowers consumers to control their own identity and share between trusted entities with their consent. Blockchain ID is a single ID that can replace all other IDs enabling it to be the same everywhere and anywhere.

It can track and manage digital identities in a secure and efficient way, resulting in seamless sign-in and reduced fraud. With this, you can receive better service as all your information is integrated and consistent everywhere.

Example: IBM was the first company to study and test Blockchain technology to solve identity-related issues. They are working on creating a new digital identity and attribute-sharing network to make it easier for users to verify their data in a privacy-enhanced, secure and efficient way.

  • Decentralized cloud storage

Cloud Storage enables the users to access the files from any location via the internet and is centralized which means you are giving control of your digital assets.

For instance: you are using Google Drive for storing your data on a cloud server. When you upload, Google saves it on its data center and when you want to access it, your computer sends the request to that data center and you are all done to access it.  But using such giant server farms involves risk.

It can be expensive, needs to have a controlled temperature, must be updated and maintained rigorously, and can have a high environmental impact. Although, Google provides rigorous safety, no matter how careful you are when humans interact with the system it leads to the human-error, privacy danger, and more.

Google already have stated in their privacy policy that they can legally access and share your data, large companies can look for encrypted files, and much more.

But, Blockchain, enables decentralized cloud storage which offers the facilities of safe, fast, and cost-effective cloud storage. Your data (what happened, who accessed it, how it was processed) can be verified by anyone who has the access to the Blockchain.

It has a time-stamped facility that freezes the computing platform time and cloud users can verify that the platform is in the correct state in real time. Such a system helps in giving complete traceability, accountability, and transparency for cloud storage.

Example: Storj Labs uses Blockchain technology to create a decentralized cloud system using open-source software to provide security, privacy, and transparency.

  • Supply-Chain Communication

Most of the products that we purchase are not made from a single resource but from a chain of suppliers involved in that product. The supply chain industry is a complex process (varying with the size of the business and the number of items manufactured) and depends on multiple suppliers to deliver different elements.

This may result in a lack of accountability, transparency, lack of monitoring between supply chains. If any component fails in between the process, it results in affecting the final product.

By using Blockchain technology, it holds the record of digital transactions in such a way that it makes them accessible and visible to multiple suppliers in the network while keeping them safe and secure.

The digitally shared ledger is updated and authenticated with every transaction, resulting in a secure and permanent record exchange. The result is faster, more reliable, and auditable for B2B interactions between resources like buyers, sellers, and logistics providers.

Example: IBM announced that it is collaborating with key food producers and distributors Nestle and Walmart to reduce contamination in the global food supply chain. They intend to use Blockchain technology to create a “trusted environment for transactions”.

  • Healthcare

Blockchain technology can allow hospitals, pharmacies, and other entities in a chain to share access with their networks without compromising data security and integrity. Prescriptions can be written electronically and every doctor in the network can see everything about medications and act accordingly.  Every healthcare provider will have an immediate view of the patient’s current medication ensuring accuracy and loyalty.

Example: SimplyVital Health is using Blockchain technology to give the healthcare industry a facelift. The company is using the Blockchain-based data storage and analytics platform with the goal to streamline medical data sharing and storage.

The Bottom line:

Blockchain technology is here to stay; creating a connected world by driving more and more values and transforming the way how our society functions. While the above applications do sound promising, a business would need a software development company to convert its ideas into reality.

So, are any thoughts whirling in your mind? Connect with us today!

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