Join the TOPS Infosolutions Team

Responsibilities

• Collaborate with stakeholders, such as business managers, users, and technical teams, to understand their needs and gather requirements for new projects or process improvements.
• Analyze current business processes, workflows, and systems to identify areas for improvement, increased efficiency, and cost reduction.
• Identify gaps between current and desired business processes and propose solutions to bridge those gaps, ensuring that the proposed solutions align with business objectives.
• Collaborate with technical teams and subject matter experts to design solutions that meet business requirements, considering factors such as feasibility, scalability, and usability.
• Continuously monitor and evaluate implemented processes and systems, identifying areas for further improvement and suggesting enhancements to drive efficiency and productivity.
• Experience with Pre-sales development & Post sales development.
• Managing day to day working relationships with developers / Team Leads of the project/clients, setting and managing delivery/delivery expectations.
• Great knowledge and experience in estimation techniques, wireframe, creating a project plan, and driving the project from start to finish is a must.
• Exposure to project management, Project planning, schedule, cost & resource allocation.
• Document requirements, business rules, and processes using standard methodologies, such as creating user stories, work breakdown structure, process flowcharts, functional specifications, and other relevant documentation.
• Good experience with tools like: MS Visio, Balsamiq.
• Timely status reporting to management and to the client.
• Ability to manage escalations and issue resolution.
• Consultative role in understanding business / defining frameworks for projects.
• Delivering and communicating add-on features solutions to clients.
• Working with the team to ensure delivery of client expectations and ensuring the solution is right and is client quality.
• Good knowledge of APIS, Web services, Payment Gateways.
• Analyze complex requirements and suggest solutions based on experience.